In this role, you will:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to products. You are the last line of defense before our core Product and Engineering teams.

• Partner with engineering and customer teams to resolve issues, engaging with senior leaders and teams internally or with customers as needed.

• Take learnings from resolving customer issues and figure out how to operationalize those solutions at scale, with Engineering, with our Go-To-Market team, etc.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage during holidays and weekends based on business needs.

 You might thrive in this role if you:

• 5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments.

• Excellent problem-solving skills and the ability to comprehend and communicate complex technical issues.

• Can proactively identify pain points in our and our customer’s solutions.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

In this role, you will:

• Deliver an exceptional customer experience.

• Develop and nurture strong customer relationships to understand their business goals and needs.

• Implement and run user training and enablement sessions with a “train the trainer” model to enable scale.

• Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines.

• Codify best practices, guides, and FAQs based on interactions with customers.

• Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.

• Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale.

• Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.

• Foster customer advocacy and facilitate customer testimonials and case studies.

You’ll thrive in this role if you:

• Have 7+ years of experience in a customer success (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.

• Have a solid track record of delivering and scaling an exceptional customer experience.

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

• Can proactively identify pain points in the product and with our customers.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Are personally committed to fostering the safe and ethical evolution of AI.

In this role, you will:

• Be the go-to counsel and partner for several teams focused on AI research and product development.

• Identify and address product, regulatory, privacy, and other legal risks and mitigations.

• Develop strategies for handling legal issues in creative ways and build processes for scaling flexible solutions that address risk.

• Partner with our Commercial legal team to help bring products to market for consumers and enterprises.

• Become an expert in AI legal matters and help propose and advance AI legal policy positions.

You’ll enjoy this role if you:

• Have 10+ years of experience with a mix of in-house and technology-focused law firm roles.

• Understand the letter of the law and can approach problems in a practical, principled approach.

• Build cross-functional relationships and communication styles that resonate with teams to balance risk-taking with responsible development.

• Have a strong sense of ownership, are inquisitive and enthusiastic about technology, enjoy being continually challenged, and can demonstrate sound judgment in ambiguous situations.